The complaint was marked as unresolved since the casino did not respond to the complaint thread and had not provided sufficient evidence. The issue was resolved successfully by our team, and the complaint państwa marked as ‘resolved’ in our system. He reached out to support but received no assistance and państwa frustrated with the situation. The complaint was resolved when the player confirmed that he had received his funds back.
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Player’s Withdrawal Has Been Delayed Due To Additional Verification Requests
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The higher your level, the more nadprogram credits and free spins you enjoy. Once a cycle resets, the comp points (CP) accumulated are converted owo Hell Points. 350 Hell Pointsamount jest to jednej.25 CAD, and this also comes with a 1x wagering requirement. Hellspin Casino NZ offers an amazing gaming experience with fantastic bonuses and a user-friendly interface. Here at HellSpin Casino, we make safety and fairness a top priority, so you can enjoy playing in a secure environment.
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However, after attempting to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according owo the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill państwa in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. The player from Italy was facing challenges with withdrawing his winnings amounting jest to 232,000 euro from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service.
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- The complaint was marked as resolved after the player confirmed receipt of funds.
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Player’s Account Has Been Suspended
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